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City of Timmins celebrates one year of centralized services

Service Timmins has had about 50,000 interactions with residents since its inception
2018-05-07 Timmins City Hall MH
Timmins City Hall. Maija Hoggett/TimminsToday

The Corporation of the City of Timmins is celebrating its first year of providing a modern, centralized approach to the delivery of municipal services to our residents.

Last year, city hall’s main floor was completely renovated to ensure we could increase the effectiveness and efficiency of fulfilling our citizens’ needs and be able to provide a one-stop-shop for services including lottery and licensing, by-law enforcement, leisure services, roads and sidewalks, tax and water, waste management, traffic, and parking.

Since its inception, Service Timmins has had approximately 50,000 interactions with residents.

“We want people to know that we can take their calls and it’s the fastest way to get results,” said Manager of Service Timmins Jen Chilton. “Contacting our team is truly the quickest and most efficient way to resolve citizens’ concerns, as we enter all concerns into a centralized system that automatically creates a work order for the appropriate department.”

While residents are welcome to visit the team in person, call or send an email, the city is strongly encouraging the use of its online portal ( which includes a helpful online knowledge base with some of our most frequently asked questions.

“On behalf of staff and management, we would like to thank the team at Service Timmins for their hard work and dedication toward providing excellent service to our residents,” said CAO Dave Landers. “We have a strong team, who don’t often get the thanks they deserve for being on our front line and representing the City of Timmins in such an honourable fashion. Their efforts are truly commendable, and they each play a vital role in making our community a great place to live, work and play.”

Our first year is over but we are working hard to improve our service delivery even more. More changes are coming to help you get what you need from city hall.